FirstCall Recovery WhatsApp / LINE intake
Asia roadside intake without another dashboard

Roadside intake that lives in WhatsApp.

FirstCall Recovery captures accident, tow, battery, and tyre rescue enquiries, then sends the owner an approve-or-take-over summary inside WhatsApp or LINE.

WhatsApp-first LINE-ready Calls as backup
Join the validation batch See the owner handoff
MY + SG Built around Malaysia and Singapore roadside workflows first.
No app Owner approvals stay inside WhatsApp or LINE.
Pilot Workflow validation before number migration or payment links.

The problem is not just answering faster.

After an accident or breakdown, the customer is stressed. The operator needs location, photos, plate, car model, insurer, urgency, and a clear next action before sending anyone.

01

The customer calls or WhatsApps in panic

They may not know what details matter, which photos to send, or whether to call insurer first.

02

The owner is mobile, not in a dashboard

Small operators run from WhatsApp, not a CRM. A laptop-only workflow dies immediately.

03

Big insurers do not solve every small operator gap

Independent workshops, tow fleets, battery rescue, and tyre rescue still handle many enquiries manually.

04

FirstCall structures the lead

The owner receives the job summary and approval commands in the channel they already check.

The handoff lives inside WhatsApp or LINE.

The AI is the intake layer. The owner still controls the customer response: approve, ask for more details, call the driver, or take over.

Customer intake Accident repair workflow
I can help collect the roadside details. Are you safe, and is anyone injured?
No injuries. I need a tow after an accident near Old Klang Road.
Please share your live location and send photos of the car and damage.
Sent. Plate is VBL 2198. It is a Honda City. Insurer is Allianz.
Got it. I will send the details for owner review. Are you able to wait safely at that location?

Built for urgent operators with enough margin to care.

We are not targeting restaurants or low-margin appointment businesses. The wedge is urgent, detail-heavy work where a missed or messy enquiry can cost a real job.

Emergency

Accident-claim workshops

Capture location, photos, insurer, police-report status, plate, car model, and whether towing is needed.

Routine

Towing and recovery operators

Convert messy calls into a dispatch summary: location, vehicle condition, destination, urgency, and photos.

Overflow

Battery and tyre rescue

Ask for live location, car model, tyre size/photo, battery symptoms, and preferred payment/arrival expectations.

Cross-border

Malaysia / Singapore roadside help

Use phone for urgent calls, WhatsApp for photos/location, and owner approval for every sensitive response.

Estimate the value of messy urgent enquiries.

Use this as a sanity check for Malaysia or Singapore operators. It is not a revenue guarantee.

Estimated monthly job value at risk MYR 5,950

Join the validation batch.

We are speaking with accident repair, towing, battery, and tyre rescue operators before building the production version. If your workflow fits, we will test the intake script around your real process.

No dashboard requirement. No customer-number migration before a workflow is proven. We will not contact your customers.